New Patient Transport Provider in Bath & North East Somerset

June 10, 2019

A new provider of patient transport in Bath and Somerset has taken over the services this month. E-zec Medical Transport Services has replaced Arriva Transport after winning the 10-year contract. It’s estimated to be worth £80 million and was awarded to E-zec following a procurement process with Wiltshire Clinical Commissioning Group (CCG).

Mark Harris, chief operating officer of Wiltshire CCG, commented: “We’re delighted to partner with E-zec as our provider of non-emergency patient transport across B&NES, Gloucestershire, Swindon and Wiltshire.

“We’ve been working closely together since their appointment in December 2018 to ensure eligible patients have a great experience when using the service.”

Biggest Patient Transport Service

The service will cover the area between Dorset and Gloucestershire with an average of 700 patient transport journeys being made per day. The service will run over 100 vehicles, supported by 250 staff.

E-zec now operates non-emergency ambulances and patient transport services in Dorset, Somerset, Bristol and Hereford, Cornwall and Plymouth.

High Quality Non-Emergency Transport

Andy Wickenden, commercial director at E-zec Medical Transport Services, said: “We’re very much looking forward to providing patients across the region with a high-quality non-emergency transport service.

“We would like to thank the commissioners and Arriva Transport Solutions for the support they have provided over the last few months while we worked together to ensure a smooth handover of the service.”

Mark Feather, national head operations at Arriva added: “Arriva Transport Solutions has provided high-quality and caring transport for thousands of patients across the south west and helped to bring a modernised and innovative approach to patient transport at a time of increased pressures across the healthcare service.

“We’re proud of the progress we have made and hope the legacy of this work will continue to benefit both patients and healthcare commissioners.”