North Lincolnshire Council Search for a New Patient Transport Provider

April 10, 2018

North Lincolnshire Council are now on the look out for a new patient transfer service (PTS) provider, after Thames Ambulance Service’s contract was terminated, after 18 months of service.

Patient transport providers are required to meet stringent standards and complaints were lodged by both patients and staff regarding the service; which prompted a plan for improvement to be set in place.  Although Thames Ambulance Service had improved its service somewhat – it was not enough to meet the requirements of the remedial action plan.  North Lincolnshire Council has since begun to search for a new contract provider as they want to ensure their patients get the best possible care.

I am absolutely assured by the person we have got coming in as the new chief executive — he brings a wealth of knowledge from the ambulance service, both in the private and public sector.”

Complaints

Concerns were raised regarding the staff currently working for North Lincolnshire Council under this contract, after it was feared their jobs would be at risk.  However, it’s been assured that these posts will be safe; as the change will take place under a Transfer of Undertakings regulation.  It’s thought that this changeover will benefit everyone by improving the PTS – both via adequate patient transfer vehicles; better care for patients and; ensuring staff have a secure workplace, where they feel able to discuss any issues or fears.

Changes Being Made

Thames Ambulance Service has apologised for their failure to provide an adequate service and has since implemented their own changes to avoid this happening again in the future – including a new, experienced chief executive.  Interim manager, Mike Casey, said this of the incoming chief:

I am absolutely assured by the person we have got coming in as the new chief executive — he brings a wealth of knowledge from the ambulance service, both in the private and public sector.”

These changes are planned to improve their standards and bring the organisation back up to the level of service it’s been known for in the past.